I am an IT Technical Support & Networking Specialist with more than ten years experience in IT Services and Support. I have worked as a Technical Manager, Team Leader, Project Manager, Troubleshooting and hands-on Technical/Customer Support Analyst dealing with people at all levels.

Name:               Ahmad Kayali

Address:           51 St Vincent Road, Walton-on-Thames, Surrey, KT12 1PA, UK

Phone:              01932 232711

Fax:                  01932 269124

Mobile:              07775 688300

Email:               akayali@alafkar.com

Nationality:        British / US American

Interests:           Travel, chess, reading, music and photography.

References:       Available on request.

1988 – 1991      CNAA Honours Degree in Mechanical Engineering.

Middlesex University, London.

Jan    06            ITIL Service Delivery Management. InterQuad.

Feb    06            ITIL Service Support Management. InterQuad.

Jan    06            ITIL Service Management Foundations. InterQuad.

May   04            Managing & Maintaining MS Windows 2003 Server. Smart Certify.

Aug  03            MS SQL2000 programming. Informatics.

Sep   02            Oracle 9i DBA Foundations. Westminster Collage

Sep  02            Implementing a Microsoft Windows 2000 Network Infrastructure. Azlan.

Apr    02            Front Range Heat Administration Workshop. Edexcel.

Sep  01            UNIX HP-UX Administration & Networking Part-II. HP Training Centre.

Aug  01            UNIX HP-UX Logical Volume Management. HP Training Centre.

Jan    01            UNIX HP-UX Administration Part-1. HP Training Centre.

Dec   00            UNIX HP-UX Administration Foundations. HP Training Centre.

Nov    00            Oracle R11i Applications System Administration. Oracle University.

July  00            Lotus Notes Domino R5 Application Architecture. QA Training.

Jan    00            Linux Red Hat Certified Engineer Training Course. Red Hat Centre.

Nov    99            Lotus Notes/Domino R5 Server Installation and Administration. QA Training.

Nov    99            Maintaining Lotus Notes/Domino R5 Server. QA Training.

Oct    99            Newbridge Routers Products Workgroup. Newbridge.

Oct    98            Lotus Notes Application Development 1. ARIS Oxford Training Group.

Jul     98            MCSE MS Windows NT 4.0 Core Technologies. Oxford Training Group.

Feb    98            Administering Microsoft Windows NT 4.0. ARIS Oxford Training Group.

Apr    97            HTML/Front Page Introduction Course Certificate. Prince Training.

Jun    96            MS Access Database Certificate. Prince Training.

Jan    95            IBM AS/400 Operations Certificate. Hoskyns Group Training.

Jan    95            IBM AS/400 & OS/400 Fundamentals Certificate. Hoskyns Group Training.

Management:  IT Technical and Office Automation Manager.

Technical Support Team leader,

Internet Design and Implementation Project Manager.

Contribution to SLA, procedure writing and Change Control management.

Projects like Disaster Recovery, Mail integration and migration, ERP and CRM from proposal to support phases.

OS:                  Solid MS Windows NT4.0 Server and Workstation, Windows 2000/2003 and Active directory, Windows XP, Windows 9x, Windows for Workgroups and DOS. Unix HP-UX 11.0, some, Solaris and Linux Red Hat.

Mail:                MS Exchange Server, Lotus Notes/Domino Server and Clients, Outlook, and Outlook Express, CCMail, Linux SendMail and Exim, MailSweep and Protocols like SMTP, MIME, POP and IMAP.

Networking:     Strong MS Windows Domain Network Architecture, Active Directory, Policies, Profiles, DHCP, DNS, WINS & NetBIOS across LANs and WANs, RAS and dial-up, ADSL, VPN and protocols like FTP, TCP/IP, PPTP and NAT.

Network Management Systems like SMS, Citrix, Terminal server, Remote Desktop, VM Ware, Cisco Works and Chevin Management software. Knowledge of gateways, router protocols like BGP and OSPF. Good exposure to Checkpoint Firewall and Cisco and Newbridge routers. Knowledge of Middleware, Client/Server, SAP, Siebel, 3-Tier architecture and integration of applications and data warehouse and the importance of the integration of B2B and B2C relations using CRM, Portals and ERP systems.

Internet:           MS Internet Information Server IIS, Lotus Notes Domino, Apache Web Server, knowledge Apache Tomcat Development Server, MS Proxy, ISA, DNS and Internet domains. Good knowledge of MS SharePoint Portal Server. Web Design & Development, HTML, Tools like Webtrends, MS FrontPage and Macromedia Dreamweaver, Flash and Fireworks. Some CGI, VB and Java scripting.

Database:        MS SQL 2000 Server, MS Access and exposure to Oracle 9i and MySQL.

Telecom:         Network Alchemy Telephony systems, PBX, ISDN, Knowledge of telecommunication and data transfer methods, Wireless equipment and Blackberry mobile devices.

Other:              MS Office, BrightStor Arcserve and Veritas Volume manager, Backup Exec, Net Backups Ghost imaging, Sophos, McAfee and Symantec anti virus software. Familiar with most desktop applications and utilities.

Languages:      Fluent English & Arabic and Basic German.

Driving:            Full clean British driving license.

Getronics (formally Pink Roccade), Surrey.

Jan 05 - Now     Server Support Engineer Contractor

·                                             Working with server support team to provide 24 hours technical support for all Getronics UK sites using S³ PeopleSoft CRM tools and CA for call monitoring and trouble shooting.

·                                             Running the mail migration and integration project to consolidate Lotus Notes mail and Microsoft Exchange 5.5 into Microsoft Exchange 2003.

·                                             Taking part in Change management meeting and decisions bout system integration and domain migration.

·                                             Deploying Symantec Anti-Virus.

·                                             Writing Documentations, manuals and instruction.

LGH Combined, Middlesex.

Oct 04–Jan 05   3ed line Technical Support Contractor

Supporting servers and users on Windows NT/2000/3, IIS, SQL domains and Notes Mail.

Involved in projects deploying Symantec anti virus and Citrix.

Pink Roccade (currently Getronics), Surrey.

Aug 04–Oct 04  Server Support Engineer Contractor

Working with server/user support team to provide 24 hours technical support and consultancy for Pink Roccade’s clients using a range of network monitoring systems including Tivoli. VM Ware and remote desktop (RDP). Supporting Windows platforms housing Lotus Notes, SQL and IIS.

Airbase Services Ltd, Middlesex.

May 04-Jul 04    Database Administrator Contractor

Writing and designing a Unit Auditing Database system required to provide constant information stream to BAA and Airport agencies.

Novar PLC (currently Honeywell), Surrey.

Nov 03–May 04  Technical Support Team Leader Contractor

·                     Leading a team of four Technical Analysts in supporting the IT network infrastructure for NOVAR IBSIS covering the entire South East region providing 24 hours operation, technical support and customer services for more than 1000 users

·                     Migrating the Enterprise domain to Windows Active Directory.

·                     Administration and support of the Notes Domino server platform hosting the organisation’s mail and databases.

·                     Maintaining the Definity Telecom Equipments and servers.

·                     Maintaining a Blackberry server and connected devices used by executive managers.

·                     Managing the data backup solutions for the Organisation’s Head Office.

·                     Installing Citrix Clients assigning accounts and permissions to users.

Edexcel Foundation, London.

Aug 00–Oct 03  Technical Support Group Specialist.

·                     Supporting the Windows Domain network infrastructure for Edexcel’s UK and regional offices looking after a large range of Compaq and HP servers, storage area network (SAN) and client machines.

·                     Administration and support of the HP-UX UNIX server platform hosting the organisation’s Oracle11i ERP system.

·                     Managing of Heat Service & Support systems for Customer Services and IT Helpdesk.

·                     Managing the organisation’s Lotus Notes Domino servers and clients.

·                     MS Exchange 5.5 Mail Servers Administrator.

·                     Managing AKIO Mail System on Red Hat Linux 6.1.

·                     Administering Back Office Servers including File, Application, Backup, Storage, DNS, Web and MS Proxy servers.

·                     Providing support to Oracle Database Administrators.

Projects:

·                     Windows 2000 Network Migration/Upgrade.

·                     Heat Service & Support Implementation Project. Setting up and supporting Windows2000 and MS SQL clustered servers to accommodate two FrontRange Heat Service & Support Call logging systems.

·                     Installation and configuration of Exchange 5.5 server and Outlook 00 clients including migration from CCMail, creating resources and public folders and connecting to Lotus Notes Domino mail servers.

·                     Involved in implementing the organisation’s Oracle 11i ERP system On HP-UX.

·                     Managing an on going project of developing and maintaining the IT Intranet web site.

·                     Took part in upgrading the Network Infrastructure to 1Gbps using Cisco routers/switches.

·                     Participated in disaster recovery projects.

Tele2 (UK) Ltd, Reading.

99 – 00             IT Technical Support Manager.

·                     Managing the Tele2 IT Department. Producing project plans.

·                     Assigning tasks to members to carryout and maintain Office Automation works.

·                     Writing procedures and SLAs for the Customer Service department.

·                     Making decisions on IT requirements in terms of equipment, software, Hardware and IT resources.

·                     Meeting with clients, vendors and suppliers.

·                     Responsible for recruiting technical staff.

Projects:           Organising the move of the Tele-Sales Department to a new location, building a new sales domain, connection to the main office network through VPN and the implementation of a new Network Alchemy Argent Office telephony systems and extensions.

98 – 99             Network Administrator.

·                     Managing the company’s office automation and network infrastructure.

·                     Building new servers.

·                     Maintaining user accounts and policies and implementing a comprehensive file system security.

·                     Lotus Notes Domino and Mail servers Manager and Database Designer.

·                     Design, implementation and support of the company’s Intranet and Internet Web Sites.

·                     Managing the company’s data backup strategy and implementing backup solutions across different operating systems and platforms.

·                     Managing Network Alchemy Argent Office telephony and PBX systems.

·                     and the Penguin Voice Mail and Auto Attendant server.

·                     Working closely with the Customer Service Department and providing Technical Support for customers giving assistance in setting up their home/office networks.

AT&T Communications. (UK) Ltd.

97 - 98              PC/LAN Analyst.

·                     Providing high standard second line technical support services for over 800 users in different London locations.

·                     Creating and administering users and groups accounts, policies, profiles and permissions on the MS Windows NT network, MS Exchange and Lotus Notes.

·                     Backup Manager, In charge of setting up and implementing company’s data backup strategy. Heavily involved in preparation, planning and supporting company moves and upgrades.

·                     Performed lab tests for disaster recovery solutions.

·                     Designed an MS Access database for IT purchasing to automate the process of completing and printing purchase requisitions and producing quality reports on request.

·                     Designed an IT Service Request Form for use on the company’s Intranet site.

96 - 97              IT Purchasing Administrator.

·                     Dealing with purchasing for the IT Department and making decisions on equipment specifications and selection of the preferred suppliers.

·                     Maintaining inventories and keeping adequate stocks of IT equipment needed for IT support.

Embassy of the State of Kuwait. London.

94 – 96             AS/400 System Administrator.

·                     Managing system configurations, system authority and security, user classes and profiles.

·                     Application and data backup and restores.

·                     Terminals and printer cabling.

·                     Dealing with spool files, jobs, libraries, lists and queries.

93 – 94             Accounts & Book Keeping.

·                     Working on the IBM AS/400 System to maintain and edit details and records of student accounts, ledgers and payrolls and monthly bank reconciliation.

·                     Working with universities and academic bodies on actions taken regarding salaries and payments for sponsored students.

·                     Dealing with student and bank inquiries and correspondents.

Damson Computing, London.

92 – 93             Technician & Sales Assistant.

·                     Hardware & Software Installation and Services on most IBM Compatible equipment and peripherals.

·                     Dealing with customer’s problems and queries.

·                     Building PC's to specifications, replacing parts and carrying out hardware configuration procedures.